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CIT - Active Listening


Content
  • Intro
  • Crisis Defined
  • Choice Or Crisis?
  • Emotions Vs Reasoning
  • We All Experience This
  • A Crisis Causes Deeper Problems
  • Addressing The Problem
  • What Is The Real Issue?
  • Hearing Vs Listening
  • Listening Exercise #1
  • Listening Exercise #1 - Question
  • Listening Failure
  • Active Listening Skills
  • Encouraging
  • Encouraging - How To Perform
  • Emotional Labeling
  • Emotional Labeling - How To Perform
  • Paraphrasing
  • Paraphrasing - How To Perform
  • Reflecting / Mirroring
  • Reflecting / Mirroring - How To Perform
  • Pausing / Effective Silence
  • Pausing / Effective Silence - How To Perform
  • Open Ended Questions
  • Open Ended Questions - How To Perform
  • Validating
  • Validating - How To Perform
  • Time Is A Resource - Not An Enemy
  • Math Exercise
  • Take Nothing Personally
  • Crisis Intervention - Real Solutions
  • Crisis Management - Using Active Listening
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year
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